First: the two permissions involved
- Your device's location must be turned on, and your browser must be allowed to use it. You set this in your phone or computer settings.
- Permission for the website is given in the browser when a site asks for the first time. If you chose “Block”, you have to change it by hand.
When you are done, go back to my current location, reload the page and tap “Show my exact location”.
Android with Chrome
Permission for the website
- With the page open, tap the icon to the left of the address.
- Open “Permissions”.
- Tap “Location” and choose “Allow”.
Your phone's location
- Open Settings, then “Location”.
- Turn on “Use location”.
- Under “App location permissions”, find Chrome, choose “Allow only while using the app” and turn on “Use precise location”.
Menu names can vary slightly depending on the manufacturer and Android version.
iPhone and iPad with Safari
Your device's location
- Open Settings, then “Privacy & Security”.
- Tap “Location Services” and turn it on.
- In the list, open “Safari Websites”, choose “While Using the App” and turn on “Precise Location”.
Permission for the website
- With the page open, tap the page settings button in the address bar.
- Choose “Website Settings”.
- Under “Location”, choose “Allow” or “Ask”.
Computer with Chrome or Edge
- Click the icon to the left of the address.
- Find “Location” and set it to “Allow”. If it isn't listed, open “Site settings”.
- Reload the page.
To check all websites at once, open the browser settings, then “Privacy and security”, “Site settings”, “Location”.
Computer with Firefox
- Click the permissions icon in the address bar.
- Under permissions, clear the block on “Access your location”.
- Reload the page and choose “Allow” when Firefox asks.
Mac with Safari
- In the Safari menu, open “Settings” and go to the “Websites” tab.
- Choose “Location” in the left column.
- Next to the website's name, choose “Allow”.
Your browser must also be turned on in System Settings under “Privacy & Security”, “Location Services”.
Windows
- Open Settings, then “Privacy & security”.
- Choose “Location”.
- Turn on “Location services” and “Let desktop apps access your location”.
If it still doesn't work
- Private window. Some browsers block location in private mode. Try a normal window.
- Battery saver. On Android it can switch off GPS. Turn it off for a moment.
- No signal. Indoors, move to a window and turn on Wi-Fi, even without connecting to a network.
- Browser inside another app. If you opened the link from WhatsApp, Instagram or Facebook, use the app's menu to open it in Chrome or Safari.
- Work computer. On devices managed by an organization, location may be blocked by policy.
The official help pages have up-to-date screenshots: location in Chrome and Location Services on iPhone and iPad.